Frequently Asked Questions

Everything you need to know about shopping with Consuela.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing a tracking number so you can follow your package's journey.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal, enter your order number, and follow the instructions to generate a prepaid shipping label.

Do you ship internationally?

Yes, Consuela ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How should I care for my Consuela items?

To maintain the quality of your fashion pieces, we recommend following the specific care instructions found on the interior garment tag. Generally, we suggest cold washes and air drying for longevity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your products ethically sourced?

Consuela is committed to sustainable fashion. We work exclusively with certified manufacturers who ensure fair wages, safe working conditions, and environmentally conscious production methods.