Returns & Exchanges

We want you to love your Consuela purchase, but if you are not completely satisfied, we accept returns of unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once authorized, download and print the prepaid shipping label provided via email and secure it to your package.

3

Ship the Package

Drop off your return at any authorized carrier location; ensure you keep your tracking receipt for peace of mind.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing